FAQ's

 1-¿How do I pay for my order? Is it secure?

Fabiola & Yo processes your orders by  Shopify or PayPal; both companies are the most reliable and trusted for online payment on the web. Also, we have all the same securities and payment fraud protection as Shopify or PayPal. 

We accept Visa, Mastercard, Discover, American Express, and Diners Club, adding another layer of protection. 

2-What are my shipping options?

We offer free shipping on all orders.  International orders will be handled according to the country you order from.

3-How long will it take to receive my order?

For Puerto Rico and the USA (including Hawaii and Alaska), you should receive your order within 2-3 weeks of placing it.

You should receive your order for International orders within 3-6 weeks of placing it. The wide range is due to different customs clearance policies in other countries. Most of our customers get their order within four weeks.

We are a small, independent company, so these are guidelines, not hard and fast rules. Contact us if you need an updated estimated arrival time for your order.

4- What is the store’s exchange policy?

FOR MOST PRODUCTS: we offer a 5-day exchange policy. Email us if you want to exchange your product; we will provide a return address. Please note that you are responsible for return costs.

Please note that any product with personal/health usage (earrings) is not covered due to hygiene concerns.